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Hendrick Automotive Group - Bought a Lemon Please read before you invest in a new vehicle.
Hendrick Automotive Group - Bought a Lemon Please read before you invest in a new vehicle.
Hendrick Automotive Group - Bought a Lemon Please read before you invest in a new vehicle.
My over all experience with this dealership since I got my 2016 Colorado four months ago. My sales experience was good they do the typical push you into stuff you don't want. Finance was the same but an easy process. The General Manager Jason House did a good job on...
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1.7
I liked
  • I was able to do a swap
I didn't like
  • I have a defective truck that exceeds the lemon law
#939540
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worst experience ever. the truck we went to go look at was listed for $40k. We get to the dealer and the salesman tells us its the wrong price. it was a $10k difference!!! then after getting our trade in appraised, they ripped the door handle off and didn't even offer...
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1.2
#933403
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Purchased a 2015 Malibu and had a great experience. I have been trying for weeks now to trade up. I have been called out to the location 3 separate times only to have the same results from the finance manager. I live 45mins away and then I had to spend 3 hours each...
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2.7
#902834
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Hendrick Automotive Group Customer Care Review

Service department not helpful at all just out to make money very poor customer service will never go to Rick Hendrick or recommend them to anybody
1.0
Details
Customer service
Product or Service Quality
Staff
#885203
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Hendrick Automotive Group Customer Care Review

This is the worst experience I have ever had with a dealership ever! I purchased a vehicle on May 3rd and have yet to receive a temporary tag after 17 days! No one can give me response on when I will get one. And when I contacted the tag office I was told that taxes are owed on said vehicle and that was the reason the title was being held.
1.8
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#851474
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I bought a replacement set of Michelin Tires (4). In less than 10,000 miles, one developed a "bubble" on the sidewall. Took the tire back and Hendricks claimed we hit something (which we did not) and refused to handle. Took tire to Tire Kingdom, they did not...
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2.0
I didn't like
  • Brush off
#845327
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I have attempted to call this department for 3 weeks and I have not received 1 call back. Every time I call Helen or another receptionist sends me to a voicemail and I specifically tell them that I am not getting any assistance with my issue and to please pass me over...
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I didn't like
  • Billing department
  • Customer service
#829596
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Went with my daughter to look at a used car. Had to track down a salesperson. After finding a salesperson he seemed very uncaring and than another salesperson asked him if he was ok. I am 52 disabled my daughter is pregnant. What was their to fear, that we had bad...
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2.2
Product
#821937
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2016 Chevrolet Corvette Review

I'm a disabled vet retired correctional officer my dream car was to get a 2016 z06 Corvette the Hendrick Chevrolet and I bought that dream c to find out that it had a factory defect with the speakerstook it back they did some repairs still having problems with the speakerthen I'll talk to talk about changing the door repainting the dooron $100,000 car what would that do to my fax report
Saint Helena Island, South Carolina
#789319
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After researching a deal online that Toyota was offering nationwide, I visited this dealership anticipating that I'd be driving off the lot with a new car. I met all the criteria listed in the ad and there was NO fine print that I overlooked. Regardless of all of the...
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#659513
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