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Caution! Be very careful when buying from this dealership! Once they close the sale, their service drops off a cliff. I purchased a 2014 Chevy 2500 Duramax diesel and paid $52,985.00 and put $10,000.00 of my hard earned money down. The test drive went...
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2.1
#1225657
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My car sat at the dealership all day because someone did not check the drop box. I told the person that scheduled by service call that we had several warranty items we needed fixed. After checking on my car and finding out that it had been "over looked" all day, we...
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1.0
#1216634
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I went in to the Norfolk RH Cheverolet to discuss possibly trading my 2016 Colorado in on a 2018. After the appraisal the salesman came back with a low ball offer on my trade and a pumped up price on the vehicle (it was actually at another dealer 150 miles away, they...
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1.8
I didn't like
  • Have no ethics
#1185689
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I have a new Alpha Romao purchased in Fayetteville with a bumper to bumper extended warranty. Well my cars seat broke making it difficult to drive. I called for service and said I would need a loaner as allowed under my service contract. The service department wanted...
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1.9
#1179104
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Bought a camaro with 4500 miles at the Hoover store from Doug Stephens. It had to be delivered from the North Carolina dealership. Once I got the car it had no floor mats. I asked about them and was told they would give me rubber cheap Hendrick floor mats but if I...
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1.0
#1164045
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I drive an hour and a half to get there. I had been talking with a salesman for 3 days prior to making the drive. I told them I was not coming unless I had 100% approval for an equinox. I git down there and waitied almost 45 min just to see the salesman. They took my...
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1.0
#1158867
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Bought a Chevy extended cab in 2016 was told to keep it 15 months then could upgrade to crew cab received phone call nov. 2017 to come get a crew cab truck but after a 3hr drive gets there all promises that we’re made were no where to try to be kept wanted to put me in...
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1.2
#1136699
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Hendrick Automotive Group - Liars

I came an hour and a half to see a car at the Kia dealership and the salesman said that it was sold when I walked thru the door! They never had the car! Wasted my day and time, what a bunch of jerks!
1.0
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Customer service
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Diversity of Products or Services
Insurance Quality
Interest Rate
Location
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#1132971
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Hendrick Automotive Group - Took my Car

Came to get a car that was worth nothing. Engine light came on then told me my contract didn’t get Approved. I talked to the lender and they told me I got approved. Never will I come back
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Insurance Quality
Interest Rate
Location
Product or Service Quality
Staff
Value for money
Warranty
Website
#1131041
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Contact Hendrick Automotive Group

Mailing Address:
Charlotte, North Carolina
United States
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Hendrick Automotive Group Products and Services

I have been dealing with very poor customer service for over a year now. I have been coming into the service department to get oil changes that were part of my contract when I bought my jeep. They have been trying to add these items to my record. It was showing the six...
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Anonymous
Robert

I've read your complaint twice and I still don't understand the problem.I have an I.Q. of 148 so I don't think it's my lack of comprehension.I've been very careful to avoid th...

1.0
I didn't like
  • Customer service
  • Warranty
#1129799
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