Hendrick Automotive Group

The dealership puts tools on their website to help you value your vehicle then does not stand by them and will tell you they are not accurate. Dealerships should be required by law to either ensure these tools are accurate or do not use them.

Bait and Switch tactics at their finest!! I have purchased from Hendrick Certified Pre-Owned in the past and was very pleased. I travel from a neighboring state because of their selection and can trust their service department. Backstory: Recently, I was looking at trading my vehicle for an another certified BMW.

I received some numbers locally through dealers and the value was in the range of the online valuation sites and very acceptable. Issue was there were no great choices for vehicles I was really interested in. I see the exact model I am interested in at Hendricks BMW. I do an online offer, which includes Hendricks website trade-in valuation.

The valuation comes back very close to the prior offers and I submit my deal. I call and speak to a salesperson who was very professional, although newer and a little pushy, but he was doing his job and I was fine with that. I let him know I submitted a deal online and based my trade-in value off 3 local offers I have in writing and his dealerships online tool. Later that day, I receive an email from the salesperson with a counteroffer.

No negotiation, no counter offer, does not want to see the other local offers from local dealerships. Take it or leave it, so I leave it. I have owned 14 BMW's, numerous other cars and in the market to also buy my wife a new car and loves the new X7.

I have never been so offended and treated like a non-customer in all my years of purchasing and trading cars in my life. If this is how Hendrick BMW has become, they already lost my business I will make sure people think twice before giving the dealership business.

Im extremely frustrated with the service I received from Roman at the Jeep service department. I dropped my car off at 8 AM, expecting professional communication and updates.

By 4 PM, I hadnt received any word, so I had to call them myself. Roman seemed surprised that I hadnt heard from him and casually asked if I hadnt received an invoice or text. He then told me my car was almost done and promised to call me within the hour once he had my keys in hand. That call never came.

When I arrived at the service department, it was already closed.

I had to rely on the sales employees, who were kind enough to help, but this situation should never have happened in the first place. Im seriously questioning the systems and processesor lack thereofthat this service department has in place.

Whats most disappointing is that, despite the consistently poor service, the burden is always placed on the customer. Were forced to pay and jump through hoops, even if an issue that didnt exist before suddenly appears. Ive tried to give this service department multiple chances, but each time, Im let down.

This is unacceptable, especially from what should be a convenient and experienced team.

These issues need to be addressed immediately. This kind of service is unacceptable, and its time for the management to step up and fix these problems.

I purchased a vehicle from Rick Hendricks chevrolet in Norfolk, VA. on Monday.

I signed everything ready to go they told me i had to take a loaner vehicle. On my way home i got a called and was told my sister passed away. Im just all emotional now i have to take in her 2 kids. The next day i went up there to tell them my situation like i cant take this vehicle i would like to get my trade in back.

I havent even left the premises with the purchased vehicle. So the manager came and talk to me. He said everything is finalized. Im like please have so sympathy.

But still nothing so i left with the vehicle and im stuck.

I thought that i could return the vehicle it havent passed 3 days? If i can please get some help with this

Mrs. Helen Rogers (born 7/9/1947) is a victim of Financial Exploitation of the Elderly in the First-Degree (Alabama Code Title 13A.

Criminal Code § 13A-6-195) by the Finance Manager, Christopher Cornelius, at Hendrick Chrysler Dodge Jeep RAM at 1624 Montgomery Hwy, Hoover, AL 35216. Christopher's friend, Bruce Jones, was heard discussing Mrs. Rogers financial status at the dealership prior to April 15, 2022--the day he brought her there under false pretenses. Upon doing a background check, we discovered that Bruce Jones has 8 aliases, about 22 residential addresses dating back to 2011, no employment of record, and he made up a church name which he obtained a license for April 5, 2022, ten days before driving a very confused Mrs.

Rogers 28 miles from her home to the dealership where the truck he had selected was waiting.

Bruce led Mrs. Rogers to believe that he wanted her to accompany him to search for a pick-up truck that was reasonable. He asked her to loan him a down payment, if it was required. When she proceeded to ask questions about the truck that Bruce had already chosen, Christopher insisted that she had to "feed the computer" her personal information before the computer could generate the answers to her questions.

She told him, more than once, that she didn't come to buy a truck. She asked why she had to provide her social security number. Christopher and Bruce edged her on, stating that she had to answer all of the questions in the application. She asked if she was filling out an application and Christopher assured her that it was a "mock" application.

When she finished, Christopher deceived her into signing an electronic tablet to allow him to make himself a power of attorney over the pick-up truck.

With the POA, he registered the truck to Bruce Jones. Mrs. Rogers was not provided any information or paperwork, initially. ALL of the documents pertaining to the transaction were given to Bruce Jones.

Mrs. Rogers finally realized what the two men had done to her. She told me she was afraid for her well-being. She asked Bruce to take her home and told him not to drive the truck off of the lot because she was not buying a truck.

He took her home in the same vehicle used to get her there. Apparently, he went to the dealership and got the truck because it is in his possession. Mrs. Rogers was treated with depraved indifference by Christopher Cornelius and Joel Smith, the sales manager has failed to respond to our request to terminate the illegally obtained sell.

Mrs.

Rogers was denied any documentation from Christopher Cornelius until she brought a man who is close to the family with her to demand any paperwork containing her signature. We have provided reports with the proper consumer protection agencies, the police and more. It doesn't have to go any further. It is obvious that Christopher Cornelius and Bruce Jones believed that Mrs.

Rogers would be helpless to do anything about the fraud act. Please let them know that it would be in the best interest of the company for the truck to be returned and the contract voided out. Mrs. Rogers lost her daughter in 2021 due to COVID-19.

She is still grieving. She has been treated with abominable cruelty by the administrative personnel at Hendrick Chrysler Dodge Jeep RAM in Hoover, Alabama. Rick Hendrick, age 72, should not want it said that the elderly are targets at the dealership representing his name.

An ethical company, with integrity, would terminate the contract for the 2017 Chevrolet Truck Silverado 1500, VIN # 3GCUKREC9HG326180. Christopher Cornelius should cease attempting to get Mrs.

Rogers to return to the dealership.

We are asking that he refrain from contacting his accomplice, Bruce Jones, to have him harass Mrs. Rogers with calls, text messages and unwanted visits to her home.

I was told that the vehicle I was purchasing would be ready by a particular date, I was lied to by sales associate and car wasnt ready until days later. The Salesperson, that wasnt the one that sold me the car and some other person (absolutely no clue who they were), gave me two different reasons for why car wasnt ready, gave me a complete run around and when I would call them back, they stopped answering my calls. Total disregard and beyond disrespectful to a customer.Not to mention, so unprofessional and rude!!

What a waste of time this dealership is and the customer service is *** Sales Associates need to show some professionalism and treat customers with respect!!

Deplorable experience with the current sales manager on Friday. The dealership is just not the same without Cameron Singleton leading the team!!

Devonte Battle is absolutely phenomenal to work with and should seriously be running that store. I'll never purchase another vehicle from them again due to the sales manager (who will remain nameless). As a very LOYAL customer over many years, you would think that the sales manager would have an ounce of graciousness, respect and kindness for long term customers. Once the chip shortage is fixed and the car lots are back to being packed with vehicles, it will be the long-term customers that return time and time again, but not in this case.

Sometimes you come across people that have no business working in a customer service industry. To quote Investopedia, "Good customer service is critical to business success, ensuring brand loyalty one customer at a time."

Said sales manager insisted on charging me $6k for tires that I already paid the exact same dealership for in 2020. The kicker was that the new 2022 Tahoe didn't even have the 22" tires on it yet, so it could've been an easy swap, but not for him.

He wanted me to pay for new 22's and then make another $6k off of the 22's I already paid for on my 2020 Tahoe that are in pristine condition. Now, I may be a woman and I may be blonde, but I'm not a fool and I'll be driving the distance to give all of my future business to Cameron along with letting every person I know to never buy from that dealership ever agDain!

I took my 2012 XJL portfolio (65000 pampered miles) to the dealer because I had a faint smell of antifreeze after a 5 minute idle in my garage. After a diagnostic they told me I had a leaking water pump ( Suspect to me when there was zero loss of fluid). I said okay how much to repair it &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; they said $928.86 +tax. I said okay, got a loaner and left. after about 3 hours I got a call from the service rep saying that my car had two piece pipes that needed to be replaced because once the new pump was put on they would fail. I asked him didnt you know that when I agreed to the repair of the water pump. He had no answer but I felt stuck because I did not want to have the same problem later. I reluctantly agreed to $2,263 of additional work. After the car was finished I drove home to my garage about 10 miles away and parked the car

(Its one of my 4 cars & I only drive it on long trips) The first week of July I drove to Texas and back. When I parked in the garage, while unpacking I smelled the antifreeze again. I took the car back to the dealer and they now tell me that the head gasket had a minute leak but would cost me $8,000.00 to fix. They said I declied a compression test which should have been done when they diagnosed the problem the first time. They also charged me for antifreeze 3 times.( I eventually got that refunded).

I then went on the Jag forum and discovered that my car did not have the split pipes that needed to be ugraded

The first service they said I needed rear tie rod ends front lower control arms-forward front lower control arms-lateral rear sway bar links fuel rail service fuel system service annual service

Then on 7-26 they said I needed air filter cabin filter 4 wheel alignment rear stabilizer link rear lower arms rear upper arm transmission mounts

For an $87,000 car with 68k (I am the only owner & driver)

it sure as *** fell apart if it needs all those repairs. The car still rides like it did when I bought so, I cannot conceive that it needs all those suspension repairs. The bill states the customer stated check this and check that....a crock of it. I never mentioned any repair estimates except the cooling.

I had my car looked at my another foreign car expert and they said my suspension system did not need all the work they claimed, but as we all know that's their diagnostic and they can differ, however everything considered either way a bad experience either the service or the car

By the way when my car was serviced by the original jaguar dealer prior to it being bought by Hendricks I never had any problems during the 17 years & 3 Jaguars I bought from them.

This was a very disappointing experience becase I have purchased 4 other cars from Hendrick, 1 new Pacifica, 1 New Lexus, 1 used Lexus, and 1 Toyota with no service problems whatsoever. mm minute I got a ca aa cc call from the service rep who said th

My 2017 Tundra was diagnosed with a wheel sensor issue, the wheel sensor was replaced for $240. My dash still showing wheel errors.

They said it was the sensor cable it was changed for another 260 dollars Same issue dash errors still showing they charge me another 89 dollars diagnostic fee. I took my truck over to Black's Tire. In 2 minutes, the technician said it was a bad wheel bearing. Cost 600 took 2 hrs.

Replaced it error codes stopped, complete. I called Hendrick Toyota 3 times and spoke with a manager who said he would look it up and call me back...... Never happened, the next time I went there for an oil changed came in at 7am at 2 pm my vehicle still had not been looked at, one of the technicians told me later they were told to service my truck last.

I have 4 other stories of bad issues and charges for work that was not performed on my truck.... So I know they this to to most black people,,,,, The technician suggested I take my truck to Sanford Toyota.