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Purchased a 2015 Malibu and had a great experience. I have been trying for weeks now to trade up. I have been called out to the location 3 separate times only to have the same results from the finance manager. I live 45mins away and then I had to spend 3 hours each...
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2.7
#902834
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I bought a replacement set of Michelin Tires (4). In less than 10,000 miles, one developed a "bubble" on the sidewall. Took the tire back and Hendricks claimed we hit something (which we did not) and refused to handle. Took tire to Tire Kingdom, they did not...
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2.0
I didn't like
  • Brush off
#845327
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I have attempted to call this department for 3 weeks and I have not received 1 call back. Every time I call Helen or another receptionist sends me to a voicemail and I specifically tell them that I am not getting any assistance with my issue and to please pass me over...
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I didn't like
  • Customer service
  • Billing department
#829596
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Went with my daughter to look at a used car. Had to track down a salesperson. After finding a salesperson he seemed very uncaring and than another salesperson asked him if he was ok. I am 52 disabled my daughter is pregnant. What was their to fear, that we had bad...
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2.2
Product
#821937
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After researching a deal online that Toyota was offering nationwide, I visited this dealership anticipating that I'd be driving off the lot with a new car. I met all the criteria listed in the ad and there was NO fine print that I overlooked. Regardless of all of the...
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#659513
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Bought car at fair price. Customer service is the problem. Not happy with several mgrs. Always have an excuse for poor CS. SALESMAN WAS BEST PERSON TO DEAL WITH. Given an oil change contract, I wasn't eligible to use until my car had 30,000 miles. Car has 8400...
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#642909
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Used an old corroded part on our Land Cruiser and almost ruined our entire engine. Broke another component in our engine compartment but said it didn't matter because our Land Cruiser is so old. What a *** hole. Tried to pull the wool over my eyes as a female but...
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Bowling Green, Virginia
#633472
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I feel like I have got robbed by this company. I just bought a 2015 chevy car and the sells man did everything to make sure I bought a car. Offered me insurance deal and when I purchased it they didnt process my paperwork to the insurance company, therefore I was...
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2.0
I didn't like
  • Sales
#616362
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company staff is very unprofessional me my daughter and her roommate went her to buy a car.my youngest daughter call one of the he staff member that she knew.So any way we discuss things as usually,after we decided that we wasn't going on purchases a car that day...
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1.0
#599226
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To whom this may concern, I am beyond disgusted with the Customer service from Rick Hendricks service department! I called David Blood requesting a quote to have my car repainted. David advised me that it would be $300. I called back to schedule an appointment and...
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2.0
#539569
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